Privacy Policy

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Privacy Policy also explains your options regarding the collection, use and disclosure of your personal information.

At Shahebbibi, we understand that your privacy is important and we will treat any personal information you provide us as confidential and this will only be used for transaction and communication purpose. We promise to look after your personal information and we will not sell any information about you to any other party.


Personal information we collect about you

We will only collect information about you if you willingly provide it. You are not legally required to provide us with your personal information, but in order to do any of the following; you will need to provide us with certain details:

• Place an order;
• Sign up for our newsletters, promotional materials and other services;
• Take part in a survey (in this instance your details will be passed to a third party for research purposes); or
• Give us feedback

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, product selections, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details including card’s expiry date.

We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.

When you use our e-commerce site, we may collect, store and use the following information:

• Information about your PC and your visits to our website such as your IP address, geographical location, browser type, length of visit and number of pages viewed to administer the website and improve the website and our services to you.
• Information relating to any transactions carried out by you. If you provide us with your debit or credit card details, we will record them so that you can save time and use them when you next order with us.
• Information that you provide to us for the purpose of registering with us and allowing us to send you email notification and/or promotional information and for purpose of signing up for our newsletter, promotional materials etc.


Disclosure of your personal information

Your personal information may be disclosed to other businesses within Shahebbibi and to reputable third parties (for example to our courier or supplier) who will help process your order or send you communications on our behalf and also to any research firm for research and analysis purpose. Shahebbibi requires that all such third parties treat your personal information as fully confidential. You must only submit to us the Site information which is accurate and not misleading and you must keep it up to date and inform us of any changes.


Storage and security of your personal information

Shahebbibi complies with the standard procedures and requirements as laid down by applicable law to ensure that your personal information is kept secure to ensure that all of your personal and transactional information is protected to the highest standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share your password with anyone. We never make your personal details available to companies outside Shahebbibi for marketing purposes, although our representatives and appointed agents and business partners may hold your information, so that your details and/or order can be processed and/or account maintained.

Please note that the transmission of information via internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


Other use of your information
Your personal information may use for opinion and market research purpose. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may send you information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners.


Keeping in touch with you

We want to keep you up to date with key information about new ranges, promotional offers and what’s coming soon to Shahebbibi online e-commerce site via email, post, mobile phone or otherwise, e.g. social media. We may also use your details to send you information via email about other goods and services we sell or for research purposes. You have the right to ask us not to process your personal information for such purposes and you can change your mind at any time. If you have registered to receive information from us, you can remove your contact details from our list by updating your account, using the ‘unsubscribe’ links at the bottom of the promotional emails we send you or by responding to the text messages as indicated.


Your rights

You have the right to access the personal information we hold about you at any time. You also have the right to ask us to update or correct any incomplete, inaccurate or out-of-date personal information that we hold about you free of charge.

Please note that before we are able to provide you with, or to correct, any personal information we hold about you, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will only use this information in order to verify your identity.


You have the right to:

• have access to the personal information we hold about you;
• have rectified any incomplete, inaccurate out-of-date personal information that we hold about you;
• have personal information we hold about you erased from our systems;
• have the processing of your personal information restricted; and
• Receive the personal information we hold about you transmitted to another party.

Please note that these rights may only apply in certain circumstances. If you do contact us to exercise any of these rights we may ask you to verify your identity and to provide other details to help us to respond to your request. We will only use this information in order to verify your identity.



Any questions, comments or requests regarding the information set out in this policy please contact with us at our Head office: plot-23, Apt-B3, Road-13, Block-G, Niketan, Gulshan, Dhaka-1212. Email: